ISO 20000 IT Service Management System (ITSMS) Lead Implementer – 3 days

Course fee
In person:$1395
Online:$1295

Today, businesses rely heavily on information technology services, ensuring the effective management of these services is paramount. ISO/IEC 20000 is a gold standard that organizations turn to when they want to establish a Service Management System (SMS) that delivers top-notch IT service quality. 

 

The benefits of implementing ISO/IEC 20000 are multifaceted, from integrating existing management systems to enhancing service provision activities. If you’re ready to take your career in service management to the next level, the ISO/IEC 20000 Lead Implementer course is your gateway to expertise and recognition in this dynamic field.

This course will cover:

 

• Planning and Implementation: Learn how to plan and implement an ISO/IEC 20000 service management system. This knowledge empowers you to establish the foundation for a structured and efficient approach to service delivery.
• Policies and Objectives: Discover how to establish service management policies and objectives that align with your organization’s goals. This is key to delivering value to customers while maintaining service quality.
•  Risk Management: Develop the skills to identify and manage service management risks. Effective risk management is essential for ensuring the continuity and reliability of IT services.
• Continuous Improvement: Understand how to monitor, evaluate, and improve the effectiveness of your service management system. This continuous improvement cycle is crucial for staying competitive and delivering exceptional service.

 

Takeaway from the Course:

 

Upon completing this course, participants will be equipped to:

 

• Understand the ISO/IEC 20000 requirements for service management.
• Successfully plan and implement an ISO/IEC 20000 service management system.
• Establish service management policies and objectives aligned with organizational goals.
• Identify and effectively manage service management risks.
• Implement controls and metrics for service management.
• Monitor and evaluate the effectiveness of the service management system.
• Prepare for ISO 20000 certification audits and demonstrate expertise in implementation.

Are you ready to become a recognized ISO/IEC 20000 implementation expert? 

Enrolling in our ISO/IEC 20000 Lead Implementer course will open doors to new job opportunities, validate your skills, and enhance your credibility in service management.

Training Schedule

For registering in the training, fill out the training registration form

For arranging this training in house for your company personnel , please email: info@coresystemconsultant.com